AllStart Program for Amazon Connect
Develop Your Perfect Cloud Contact Center with Trust
AllCode has implemented a number of Amazon Connect systems, and AllStart leverages this experience. Although customization and flexibility are two of the main advantages of the Amazon Connect platform, setting up an initial instance from scratch may be challenging due to these features. AllStart offers a variety of products to simplify the Amazon Connect setup.
AllStart Program Packages
Startup Package
Get started quickly on Amazon Connect voice channels.
Starting at $25,000
Up to 5 Voice Queues
- Voice only
- Dual Tone Multi Frequency (DTMF) only
- Operations Management Portal (OMP)
- Out of the box (OOTB) reports and Contact Control Panel (CCP)
Intro to Omnichannel Package
Build a strong foundation for self-service and messaging.
Starting at $50,000
Up to 10 Voice Queues
- Voice & Tasks
- Operations Management Portal (OMP)
- Voicemail
- Choice of one: Agent Workspace or OOTB reports and CCP
- Next Generation Analytics Suite
- Lex Bots (Routing Only)
Enterprise Package
Capitalize on a full suite of channels and services.
Starting at $100,000
Up to 20 Voice Queues
- Voice, Tasks & Chat
- Operations Management Portal (OMP)
- Voicemail
- Data Sciences Suite
- Choice of one: OOTB reports and CCP; Agent Workspace; Salesforce/Microsoft Connector
- 4 Lex Bots (Routing & Q&A)
- Single Sign-On (SSO)
AllStart Component Collection
Dialog-Based Bot Architecture
Guarantees each exchange is worthy of a client
Package for Data Analytics
Gives information about the effectiveness of your contact center
Interact
Developed on Amazon Lex simplifies and enhances the chat experience.
Voice Mail
Offers a user-friendly online interface for controlling calls and texts
Portal for Operations Management
Streamlines the administration of contact center operations for Amazon Connect
Lex V2
Provides the most sophisticated natural language comprehension features for chat
CTI Integrations
Integrate with Zendesk, Salesforce, Pega, Microsoft, Dynamic, and ServiceNow
Flow Documenter
Contact center instances are synchronized across accounts or geographies.
The Procedure for Migration
Configuring a tried-and-true Amazon Connect solution is as simple as 1-2-3. Our AWS specialists will determine which set of fundamental skills best suits your requirements, develop a solution you can trust from the start, and then offer ongoing assistance during the migration.
Discovery and Design
- Identify your needs with our CX consultants
- Select your package
Test and Tune
- Optimize and fine-tune each of the selected solutions from our prebuilt solutions library
Launch and Support
- Deploy your new Amazon Connect instance
- Receive additional support as you migrate
Why AllCode
AllCode’s Amazon Connect AllStart Program offers expert deployment of Amazon Connect with a focus on flexibility, transparency, and comprehensive support. Their experienced team ensures a smooth setup, scalable solutions, and ongoing management, making them a reliable choice for businesses looking to optimize their contact center operations.
Start Your Transition to Amazon Now Link up with AllStart
Our AllStart program is intended to provide a pre-made set of solutions to businesses of all sizes to accelerate time-to-value. To get started, speak with one of our AWS specialists.
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