Contact Center Development
With 15 years of experience in the call center space, AllCode brings an agile development approach to help you enhance productivity, improve customer service, and augment request processing with robust cloud contact center solutions.
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Benefits of a contact center
Contact center solutions
We’ve built a number of contact center solutions for a wide array of use cases. So if you don’t see the solution you’re looking for below, ask us - chances are we’ve built it.
AllCode partners with AWS to help you increase customer satisfaction, enhance time to innovation, and improve agent productivity with AWS Connect.
AllCode has designed solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Your Contact Center Built by Experts
Reach out and discover how our professionals can help guide the development, deployment, and maintenance of your contact center.
Why work with us?
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
For ConsejoSano, we built out a number of innovative solutions, including their contact center to deliver an inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO, Consejo Sano
Insights by AllCode
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While complexity can be difficult to navigate, it’s not impossible. With the right level of expertise, AWS complexity can be navigated with ease.
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There are plenty of AWS enthusiasts around the world such as ourselves with ideas on how to apply the Cloud in new and innovative ways. It’s a keynote where these enthusiasts come together, network, and share innovations and new methodologies with the public. Even for people less familiar with AWS, it is a great place to get first-hand experience with the platform either unguided or with professional help to see what opportunities the platform has.