Contact Center Development
With 15 years of experience in the call center space, AllCode brings an agile development approach to help you enhance productivity, improve customer service, and augment request processing with robust cloud contact center solutions.
Want a quick quote? Text QUOTE to (415) 890-6431
Benefits of a contact center
Contact center solutions
We’ve built a number of contact center solutions for a wide array of use cases. So if you don’t see the solution you’re looking for below, ask us - chances are we’ve built it.
Unified view in which customer requests appear, records are kept, and tasks are created.
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Multi-channel support for primary communication channels, including, SMS, Email, and Voice.
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Website chatbot widget with automated responses designed to resolve customer issues quickly.
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Effectively manage calls with streamlined routing, recordings, and call queues.
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According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
AllCode partners with AWS to help you increase customer satisfaction, enhance time to innovation, and improve agent productivity with AWS Connect.
AllCode has designed solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Your Contact Center Built by Experts
Reach out and discover how our professionals can help guide the development, deployment, and maintenance of your contact center.
Why work with us?
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
For ConsejoSano, we built out a number of innovative solutions, including their contact center to deliver an inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO, Consejo Sano
Insights by AllCode
AWS Well Architected Framework Remediation
Ideally, optimization of an AWS environment should be a one-and-done task, but there are plenty of risk factors to consider and sufficient room to forget. High risk issues (HRIs) are architectural and operational decisions that could very easily negatively impact how a business works. Even with in-house help with the automated assistant tools, it is best practice to have manual third-party help to best optimize for individual needs and requirements the business may have.
What is AWS Pinpoint?
Along with other marketing tools, AWS Pinpoint is a solution to better allow for multi-channel marketing. It is designed to work with current channels of communication and offers flexibility in its application. It is everything needed for campaigns, tracking customer interaction, and utilizing data to improve marketing efforts.
Traditional IT vs. AWS – How Small Businesses can Benefit
AWS solutions can accomplish a variety of problems and tasks including IT needs. Even smaller businesses that have a more limited scope that their businesses cover can look to find some way to upgrade their business operations through what Amazon has to offer. Though it may be intimidating and difficult to adapt to, there is more than enough reason to adopt AWS.