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Amazon Connect

AllStart Program for Amazon Connect

Experience the unparalleled adaptability and personalization of Amazon Connect while maintaining the speed of deployment.

Develop Your Perfect Cloud Contact Center with Trust

AllCode has implemented a number of Amazon Connect systems, and AllStart leverages this experience. Although customization and flexibility are two of the main advantages of the Amazon Connect platform, setting up an initial instance from scratch may be challenging due to these features. AllStart offers a variety of products to simplify the Amazon Connect setup.

AllStart Program Packages

Startup Package

Get started quickly on Amazon Connect voice channels.

Starting at $25,000

Up to 5 Voice Queues

  • Voice only
  • Dual Tone Multi Frequency (DTMF) only
  • Operations Management Portal (OMP)
  • Out of the box (OOTB) reports and Contact Control Panel (CCP)

Intro to Omnichannel Package

Build a strong foundation for self-service and messaging.

Starting at $50,000

Up to 10 Voice Queues

  • Voice & Tasks
  • Operations Management Portal (OMP)
  • Voicemail
  • Choice of one: Agent Workspace or OOTB reports and CCP
  • Next Generation Analytics Suite
  • Lex Bots (Routing Only)

Enterprise Package

Capitalize on a full suite of channels and services.

Starting at $100,000

Up to 20 Voice Queues

  • Voice, Tasks & Chat
  • Operations Management Portal (OMP)
  • Voicemail
  • Data Sciences Suite
  • Choice of one: OOTB reports and CCP; Agent Workspace; Salesforce/Microsoft Connector
  • 4 Lex Bots (Routing & Q&A)
  • Single Sign-On (SSO)

AllStart Component Collection

Conversational Bot Design

Dialog-Based Bot Architecture

Guarantees each exchange is worthy of a client

Data Analytics Package

Package for Data Analytics

Gives information about the effectiveness of your contact center

Chat

Interact

Developed on Amazon Lex simplifies and enhances the chat experience.

Voicemail

Voice Mail

Offers a user-friendly online interface for controlling calls and texts

Operations Management Portal

Portal for Operations Management

Streamlines the administration of contact center operations for Amazon Connect

Lex V2

Lex V2

 Provides the most sophisticated natural language comprehension features for chat

CTI Integrations

CTI Integrations

Integrate with Zendesk, Salesforce, Pega, Microsoft, Dynamic, and ServiceNow

Flow Documenter

Flow Documenter

Contact center instances are synchronized across accounts or geographies.

The Procedure for Migration

Configuring a tried-and-true Amazon Connect solution is as simple as 1-2-3. Our AWS specialists will determine which set of fundamental skills best suits your requirements, develop a solution you can trust from the start, and then offer ongoing assistance during the migration.

Discovery and Design

  • Identify your needs with our CX consultants
  • Select your package

Test and Tune

  • Optimize and fine-tune each of the selected solutions from our prebuilt solutions library

Launch and Support

  • Deploy your new Amazon Connect instance
  • Receive additional support as you migrate

Why AllCode

AllCode’s Amazon Connect AllStart Program offers expert deployment of Amazon Connect with a focus on flexibility, transparency, and comprehensive support. Their experienced team ensures a smooth setup, scalable solutions, and ongoing management, making them a reliable choice for businesses looking to optimize their contact center operations.

Start Your Transition to Amazon Now Link up with AllStart

Our AllStart program is intended to provide a pre-made set of solutions to businesses of all sizes to accelerate time-to-value. To get started, speak with one of our AWS specialists.


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