AWS Connect Developer
Count on AllCode to help you configure AWS Connect in your existing or new application. Get in touch and see how we can help.
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Benefits of AWS Connect
Rapid Go-to-market
Quickly and easily get your solution up and running.
Cost Savings
Save up to 80% compared to other contact center services.
Easy Scaling
Seamlessly scale your contact center to meet demand.
AWS Lex Integration
Our experts help you make use of AWS Lex in conjunction with Connect to create conversational interactions (bots) with natural responses, prompt options, pre-configured display choices, and more.
70% of global consumers have a favorable view of brands that contact them with proactive customer service notifications.
What Connect has to offer
We help you build better customer service solutions by capitalizing on Amazon Connect and AWS.
Omnichannel customer service
Easily manage voice, chat, and tasks from a unified view.
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Built-in intelligence
Automate interactions, learn customer needs, and more.
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Task management
Organize, assign, and track agent tasks until they’re complete.
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Unified customer data
Gather information from various sources automatically in a single view.
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Natural language bot
Natural language chatbot contact flows using Amazon Lex - the same service powering Alexa.
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Web & mobile chat
Chat for web and mobile with contact flows, analytics, and more.
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Quickly set up a Virtual Contact Center
Looking for a flexible and secure way to set up your contact center solution? We provide end-to-end support to get you up and running on time and on budget.
Services we provide
We provide a number of services, whether you’re using Amazon Connect for the first time, migrating your existing contact center, or want to take customer service to the next level using Amazon Lex or other AWS services.
Cloud Consulting
Help you comprehend business needs, diagram out technical infrastructure, and come up with customer satisfaction metrics.
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Proof-of-concept
Produce of a non-production instance of Amazon Connect, allowing you to showcase your business’s use cases as well as Amazon Connect’s capabilities.
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Migration
A detailed plan, including migration management and go-live support, is included in the Pilot to Production to help with the transition from your business’s legacy system to Amazon Connect.
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Managed Services
Provide proactive support services to your contact center solution in order to increase the reliability and performance of your system.
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Don’t just take it from us
“AllCode Rocks!”
“When databases fail or you need help with customers in front of you, it is so helpful to have someone you can rely on to be there to help you and that is AllCode.”
Why AllCode?
Expertise
Our software engineers have extensive experience in VoIP and come from companies that have been paving the way in contact centers since the beginning.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
AWS Connect insights
We’re experts in building virtual call centers that scale. Check our article below to learn the ins and outs of AWS Connect.
Amazon Connect Guide
In this article, you will learn everything you need to know, from key features to pricing. After you’re done checking it out, reach out and we can help you get set up!
Amazon Connect Wisdom
Discover everything you need to know, from capabilities to costs in this article. After you’ve checked everything out, we’ll be happy to assist you.
