AllCode provides CTO as a Service, Product Management, Engineering, QA, and DevOps support for CriticalReach’s APBNet platform. The platform makes use of VB.NET, C#, AWS Aurora, and AWS Gov Cloud. The APBNet product is used by 15,000 Law Enforcement agencies nationally.
Building an AI-Powered Communication Hub
Your customers reach out through SMS. Through email. Through WhatsApp. Through web chat.
Your team responds through… spreadsheets? Disconnected inboxes? Maybe a CRM that sort of ties things together?
Meanwhile, each channel has its own queue, its own response time, its own tribal knowledge about how to handle common questions. Customer context gets lost between channels. Response quality varies wildly depending on who’s working.
There’s a better way. Amazon Bedrock—combined with AWS End User Messaging and SES—enables enterprises to build unified communication hubs where AI handles routine inquiries across every channel, escalates complex issues to humans, and maintains full context throughout the customer journey.
