TrueAccord Collection Agency

TrueAccord Case Study

TrueAccord, one of the finest debt-collection companies in operation, partnered with AllCode to overcome scalability and performance challenges. Our team built and operates an integration platform to better onboard clients and help TrueAccord secure more revenue.

About TrueAccord

TrueAccord is a full-service digital-first debt collection agency looking to reach and engage with customers at scale for superior liquidations.  They use machine learning and digital technology to deliver a personalized, self-serve experience that drives consumer engagement and industry-leading results with minimal reliance on having present employees to help customers.

The Challenge

TrueAccord is a debt collection agency that handles first—and third-party debt. When debt is placed with TrueAccord, integration is required between the company that issued the debt and the operating agency that is trying to collect it.

Ancient Infrastructure: Many of these debt collection platforms are antiquated. They invariably require the transfer of a placement, recall, contact update, and payment file from the creditor to the operating agency.

Transfers and Updates: They also require the transfer of a close and return, payments, and contact update file back to the creditor.

To onboard more clients and grow revenue, TrueAccord needs to add support for as many debt collection platforms as possible.

TrueAccord Debt Collection
TrueAccord Growth Solutions

The Solution

TrueAccord runs entirely on AWS and leverages many AWS components, including Elastic Kubernetes, AWS Code Pipeline, Elastic Container Repository, DocumentDB, RDS, VPC, and EC2 instances.

But even with any technological changes, TrueAccord is in the process of becoming both PCI and HIPAA compliant.

The platform that we’ve built and operate for TrueAccord adheres to the following requirements:

  • Build an integration solution that can process inbound and outbound files for multiple clients.
  • Ability to deploy the integration solution to secure clustered environments quickly and easily.
  • Leverage Continuous Integration and Deployment to enable unit tests, code reviews, and automate deployments.

Building a New Platform

AllCode designed and developed a proprietary platform to be deployed through Kubernetes, enabling TrueAccord to onboard clients quickly. The system was written primarily in Java Spring on the backend and ReactJs on the front end. The platform integrates with TrueAccord’s existing APIs, so it does not touch TrueAccord’s data repositories.

Providing Security for Customer Information

AllCode’s integration solution is designed to adhere to PCI and HIPAA standards. The source code is rolled out leveraging a continuous integration and deploy process, which enables us to evaluate the code for security vectors prior to rolling out. The architecture is done in such a fashion that the infrastructure resides within 5 different virtual private clouds, with the data layer being isolated from internet traffic.

Deployment of the Solution

The AllCode platform leverages AWS Cloud Formation templates, enabling us to deploy secure environments quickly and easily for Development, Testing, and Production.  This process involved extensive use of EKS, ECR, RDS, and DocumentDB.

The Continuous Integration and Deployment enables us to run unit tests, review code before deployment, and deploy easily to generate new docker images for deployment.  AWS CodeCommit is especially pivotal for the continued maintenance of any application on AWS.

The Results

Smoother Onboarding

TrueAccord’s Engineering team no longer has to worry about onboarding clients. They can focus on developing new functionality for their product. The process was automated and more intuitive for end users.  At their current rate, TrueAccord can onboard clients 200% faster.

Continued Growth

TrueAccord’s revenue has grown significantly since the completion of their project.  Alleviating the technical limitations which severely limited the number of customers that could be onboarded proved to be a significant bottleneck for TrueAccord’s development.

See What Our Other Clients Have to Say

AllCode’s team drove the product design, architecture, management and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowing well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.

Vik Bakhru
COO, SameSky Health ConsejoSano

Joel and his people are always very responsive. When databases fail or you need help with customers in front of you it is so helpful to have someone you can rely on to be there to help you and that is AllCode. When you have a problem and are not sure how to address it or what to change, Joel and his people work it all out and get to the goal you are trying to accomplish and make it happen.

Carol Lutz
COO, Lets Play Soccer, Inc

When our previous mobile application developer left, AllCode’s team came into a tricky situation where the rewrite of our mobile application was not complete. AllCode was able to determine the most expedient path to deploy a new version of the mobile application into the App Store and Google Play. Since our initial deployment to the stores, AllCode has continued to improve our solution by integrating analytics into our backend so we’re now able to see who is using our mobile apps. Our iOS App now has a 5 stars in the App Store. We are very happy with AllCode’s services.

Naldo Peliks
COO, Centro Community Partners

I want to give my compliments to AllCode and the AWS Jumpstart program! One of the most impressive things about AllCode is they were able to get half of our SOW paid with the assistance of the AWS JumpStart program. One day, I submitted a service request to AllCode. As soon as the message was sent out, the phone rang with a voice, ‘Hello, I am an AllCode support engineer…’ After a brief communication, then we were able to get started on our proposal immediately. We’re startup so we greatly appreciated the contribution from AWS!”

Mark Paci
COO, DataPlus Sports

AllCode Rocks!

Kris Gutta
Senior Product Manager, Twilio

“AllCode did a great job migrating parts of our solution to AWS. We look forward to continuing to engage AllCode to assist with our platform.”

Branden Boag
Director Sales & Alliances, Action1 Corporation

“Before working with AllCode, I paid thousands of dollars to web development companies which only resulted in wasted “money and time”. The saying ” three times” is a charm. Well, for us the latter rings loudly true. AllCode’s expertise was exactly what we needed to move forward.”

Jan Bouldin