Advanced Consulting Partner
Amazon Connect VoiceMail
Voicemail solution with Amazon Connect
The Amazon Connect Voicemail Solution is designed to empower businesses with efficient and flexible voicemail management, integrated directly into the Amazon Connect platform.
Turning Messages into Meaningful Connections
Seamless, Smart, Secure
Empower your contact center with a voicemail solution that works as intuitively as your team does. With effortless integration into Amazon Connect, our solution ensures no call goes unanswered and no opportunity is lost.
Seamless Customer Connectivity
Voicemail for Amazon Connect makes sure your customers are always heard by capturing essential messages, even outside business hours or when your team is busy.
Key features of Amazon Connect Voicemail Solution
- Easily integrates with your existing Amazon Connect setup for a unified experience.
- Personalize voicemail prompts for different departments or situations.
Receive instant alerts via email or SMS for new voicemails. - Safely store voicemails in AWS for easy access and protection.
Automatically transcribe voicemails for easy searching and analysis. - Direct voicemails to the appropriate agents or departments.
- Access detailed reports on voicemail usage and customer interactions.
- Ensure customers can leave messages anytime, enhancing accessibility.
How It Works
- Redirect Calls to Voicemail: Capture messages when agents are busy or offline.
- Record & Secure: Store messages safely in the cloud for easy retrieval.
- Instant Notification: Agents receive real-time alerts to respond quickly.
- Review & Respond: Transcribed voicemails enable faster, smarter follow-ups.
Safe and Secure Software Our Clients Trust
AllCode’s team drove the product design, development, architecture, implementation, and management of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual and enables well-care appointments to be scheduled leveraging our Twilio partnership. It also includes a detailed patient follow-up flow, starting with appointment reminders and proactive scheduling.”
SameSkyHealth
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