ADVANCED CONSULTING PARTNER
Elevate Customer Service with Amazon Connect and AI Voice Bots
Revolutionize your contact center with AI-powered voice interactions using Amazon Connect. AI Voice Bots from Amazon Lex and Polly can provide seamless, smart customer support, boosting response times and satisfaction.
Why Choose Amazon Connect with AI Voice Bots?
Amazon Connect with AI Voice Bots offers a powerful solution to streamline customer service. By automating routine tasks and inquiries, businesses can provide faster and more accurate responses, available 24/7.
Natural, Human-Like Conversations
Powered by Amazon Lex, AI Voice Bots offer natural, conversational interactions that make customer experiences smooth and engaging.
Intelligent Call Routing
Direct calls to the right agent or department based on customer needs, minimizing wait times and enhancing service quality.
Real-Time Analytics
Monitor performance and gain insights with built-in analytics, helping you refine the customer experience and improve service delivery.
Crafting Smarter Interactions: AI Conversations in
Your Amazon Framework
AllCode - The Leading Contact Center AI Platform
AllCode stands at the forefront of contact center technology, revolutionizing the way
businesses engage with their customers.
Omni-channel Excellence
Effortlessly expand customer and employee services across any business or consumer channel. Our solution eliminates the need for additional training or coding, enabling your team to focus on delivering excellent service while enhancing engagement and satisfaction for all users.
Streamlined Workflows
Intelligent Routing guarantees that every customer request follows the most efficient path to resolution. By directing inquiries to an intelligent virtual agent or connecting them with the appropriate live agent, it streamlines the support process.
Agent Copilot
Enhance your human agents’ performance with AI-driven real-time assistance that listens and learns from conversations. This technology provides instant insights and suggestions, empowering agents to respond more effectively and improve customer satisfaction.
Real-time Insights
Access advanced insights into conversations, customer pain points, and agent performance. These insights drive better decision-making and optimization, allowing businesses to enhance strategies and gain a deeper understanding of customer needs, ultimately improving satisfaction.
Automated Voice Calling Chatbot in AWS
How it works
- Amazon Connect agent calls the user on the designated phone number(s).
- Once the user answers the call, Amazon Connect will pass over the user’s context to the defined contact flow so that the user can start chatting with the bot.
- Amazon Polly converts text to speech and passes it to Amazon Connect to be relayed to the user.
- Amazon Lex bot receives the user’s speech, converts it into text, and passes it to the Lambda function.
- AWS Lambda function understands the user’s context and performs certain logics.
- Amazon Connect collects the Lambda function’s outputs and responds to the user conditionally.
Getting started
- Log in to your Amazon Connect instance.
On the navigation menu, choose Routing > Contact flows, and create your contact flow. - Navigate to Routing > Phone numbers, and set up the phone number for operators.
- Navigate to Routing > Hours of operation, and set up working hours for operators.
- Navigate to Routing > Queues and choose to add or edit a queue. Then, choose Hours of operation from Step 2 and can Outbound caller ID number as defined in Step 1.
- Define the Outbound caller ID name to be displayed on the user’s phone when an operator initiates an outbound call.
- Configure Outbound whisper flow to define experiences when a user or agent joins in a conversation.
Safe and Secure Software Our Clients Trust
AllCode’s team drove the product design, development, architecture, implementation, and management of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual and enables well-care appointments to be scheduled leveraging our Twilio partnership. It also includes a detailed patient follow-up flow, starting with appointment reminders and proactive scheduling.”
SameSkyHealth
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Partnering with AllCode means collaborating with a team dedicated to cloud technology and cutting-edge innovations that drive significant technical advancements. Our commitment to excellence, grounded in our core values, ensures your satisfaction at every stage. Reach out today to start your journey.