Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
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Modern software development requires continuous maintenance over the course of its operational lifespan in the form of continuous integration (CI) and continuous deployment (CD). It is tedious work, but helps developers worry less about critical breakdowns. Automating this cycle provides an easier means by which rollbacks can occur in the case of a bad update while providing additional benefits such as security and compliance functionality.
Top Software as a Service Companies in 2024
Spending for public cloud usage continues to climb with every year. In 2023, nearly $600 billion was spent world-wide with a third of that being taken up by SaaS. By comparison, Infrastructure as a Service only takes up $150 billion and Platform as a Service makes up $139 billion. On average, companies use roughly 315 individual SaaS applications for their operations and are gradually increasing on a yearly basis. SaaS offers a level of cost efficiency that makes it an appealing option for consuming software.
AWS Graviton and Arm-architecture Processors
AWS launched its new batch of Arm-based processors in 2018 with AWS Graviton. It is a series of server processors designed for Amazon EC2 virtual machines. The EC2 AI instances support web servers, caching fleets, distributed data centers, and containerized microservices. Arm architecture is gradually being rolled out to handle enterprise-grade utilities at scale. Graviton instances are popular for handling intense workloads in the cloud.