Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
AWS Snowflake Data Warehouse Pricing Guide
AWS Snowflake Data Warehouse – or just Snowflake – is a data cloud built for users to mobilize, centralize, and process large quantities of data. Regardless of how many sources are connected to Snowflake or the user’s preferred type of organized data used, data is easily stored and controllably shared with selectively-authorized access. Snowflake does offer extensive control over its pricing, though how it works isn’t always clear.
Single-Tenant vs. Multi-Tenant Cloud Environments
Operating a cloud environment and optimizing Software as a Service can be managed in two different methods. Reasons for adopting either single-tenant or multi-tenant cloud environments are dependent on business and customer-related factors as well as how much more expensive one architectural structure will be over the other. Both structure types also have a number of security and privacy implications tied to their inherent design.
Guide to Cost Factors for Amazon’s RDS Pricing
Amazon sports a complex pricing model. As simple as the pay-for-what-you-use model sounds, there are several nuances to every service from data used to computing components chosen that can easily let users blow through their entire budget. That’s not to say AWS is an inherently expensive platform and can be adapted to with proper planning and understanding of the contributing factors to billing.