Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
What is Vertical Scaling vs. Horizontal Scaling?
When deciding between horizontal and vertical scaling, it is crucial to consider what qualities of the service you value most, your budget constraints, and your feelings towards additional maintenance. Both methods have their own advantages and drawbacks, so it’s important to weigh these factors carefully before making a decision. By evaluating these aspects thoroughly, you can ensure that your scaling strategy aligns with your organization’s needs and resources, leading to a more effective and efficient infrastructure setup.
What is a Retrieval-Augmented Generation model?
In recent years, large language models (LLMs) have seen significant innovations and improvements in how they function and produce content. However, with this technology, there still could be some tweaks in how models can produce more authoritative responses with cited sources to boot. Retrieval-Augmented Generation was introduced to help the accuracy and access models have to external sources.
Gen AI for Intuitive UIs and App Development
Some user interfaces are not for everyone. There are just a number of barriers that need to be considered, whether they are preferential or something more tangible like a visual or learning disability. Gen AI can glean nuances and preferences about individual users and can incorporate these details into how user interfaces are designed.