The Daily Dose

Our regularly updated blog on all the things that we think you will find interesting. AWS, Cloud, Healthcare, Mobile apps, tutorials and more.

Top 25 AWS Services

Learn about our Top AWS Services for 2023 and prepare your journey through the cloud with precision and confidence.

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Top 10 AWS Migration Services

Discover our top services for helping you migrate over to the AWS cloud.

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AWS Business Continuity Plan

Learn how to create an effective business continuity plan for your AWS stack.

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Building an AI-Powered Communication Hub

by Dolan Cleary | Feb 23, 2026 | AWS, AWS App Development, AWS App Development, AWS Cost Optimizations, Mobile, Mobile App Design, Mobile App Development

Your customers reach out through SMS. Through email. Through WhatsApp. Through web chat.

Your team responds through… spreadsheets? Disconnected inboxes? Maybe a CRM that sort of ties things together?

Meanwhile, each channel has its own queue, its own response time, its own tribal knowledge about how to handle common questions. Customer context gets lost between channels. Response quality varies wildly depending on who’s working.

There’s a better way. Amazon Bedrock—combined with AWS End User Messaging and SES—enables enterprises to build unified communication hubs where AI handles routine inquiries across every channel, escalates complex issues to humans, and maintains full context throughout the customer journey.

Automating Email Triage with Generative AI

by Dolan Cleary | Feb 23, 2026 | Artificial Intelligence, AWS, AWS App Development, Generative AI

Your team processes hundreds—maybe thousands—of emails per day. Each one needs to be read, understood, categorized, and routed to the right person.

That’s a lot of human brainpower spent on triage.

What if AI could handle that categorization in seconds? What if urgent emails automatically escalated, routine inquiries queued for batch processing, and spam silently filtered—all without human intervention?