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Artificial Intelligence

Artificial intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think and act like humans. These intelligent machines can be trained to perform various tasks by processing large amounts of data and recognizing patterns in the data. AI can be classified into two main categories: narrow or general. Narrow AI is designed to perform a specific task, while general AI is designed to perform any intellectual task that a human can. Some examples of AI include voice assistants such as Siri and Alexa, self-driving cars, and facial recognition software.

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Automating Email Triage with Generative AI

Automating Email Triage with Generative AI

Your team processes hundreds—maybe thousands—of emails per day. Each one needs to be read, understood, categorized, and routed to the right person.

That’s a lot of human brainpower spent on triage.

What if AI could handle that categorization in seconds? What if urgent emails automatically escalated, routine inquiries queued for batch processing, and spam silently filtered—all without human intervention?

What is a Retrieval-Augmented Generation model?

What is a Retrieval-Augmented Generation model?

In recent years, large language models (LLMs) have seen significant innovations and improvements in how they function and produce content. However, with this technology, there still could be some tweaks in how models can produce more authoritative responses with cited sources to boot. Retrieval-Augmented Generation was introduced to help the accuracy and access models have to external sources.