Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
Powering IoT Devices and Edge Computing with Gen AI
As the Internet of Things (IoT) continues to evolve, the integration of Generative Artificial Intelligence (AI) with edge computing emerges as a powerful synergy. This combination holds immense potential for enabling intelligent decision-making at the edge, transforming how IoT devices operate and interact. Because of the distances imposed by the allocation of IoT devices, this does introduce new challenges as to how devices are run, maintained, and protected.
The Versatility of Gen AI in Customer Engagement
Automating customer interactions provide their own sets of challenges. Historically, it has been a rigid and artificial process. Gen AI can understand customers and apply data towards interaction, changing how customers are brought in and maintained could be more flexible and advanced.
A Guide to Scalable IoT Dashboards on AWS with Gen AI
In the intricate network of the Internet of Things (IoT), where devices are the silent orchestrators of seamless connectivity, using dashboards helps to place all critical data in a single place. Building dashboards does present its own problems for how different users might interface with the same UI. Generative AI’s capacity for predicting makes building IoT Dashboards that are both user-friendly, functional, and well protected easier.