Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
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AWS Think Big with Small Business Program’s Competitive Edge
The Amazon Cloud can help alleviate most issues involving transitioning the cloud. Businesses of any scope can hope to build solutions that are scalable and adaptable to their industry of work. Smaller or minority-owned businesses may still struggle to stand out among bigger companies or make an AWS environment as efficient as possible with fewer funds to spend. To alleviate these burdens, Amazon has the Think Big With Small Business program available through their Public Sector partnership program.
AWS Think Big for Small Business, Data Analytics, and Business Intelligence
The AWS Think Big for Small Business Program is an outreach program designed to provide small and/or minority-owned public sector organizations support in the form of business intelligence, technical expertise, and marketing strategies. With cloud-based solutions and experience, various public institutions globally have seen continued success in government, educational, and nonprofit sectors. While the funding provided can help significantly to meet business objectives, the expertise on navigating the cloud and how to extend outwards towards customers is just as critical.
Best Practices for Using AWS Systems Manager
As newer users adopt the AWS cloud, it can be difficult to watch for issues and resolve them as needed. AWS Systems Manager grants better visibility over the AWS environment by clustering resources, providing legible and usable data based on performance, and actions to take that abide by AWS compliance requirements and best practices. This service provides everything management needs to evaluate the cloud and ensure continued functionality.