Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
How the AWS Well-Architected Tool Improves Your Environment
The AWS Well-Architected Framework is a comprehensive set of standards that serve as best practices to enhance efficiency, stability, security, and resilience within the AWS platform. These standards are known to be quite challenging to meet, underscoring the importance of seeking assistance from third-party experts to conduct a thorough review of your infrastructure. Additionally, Amazon offers a range of tools to assist in validating that your environment aligns with these stringent standards. By adhering to the AWS Well-Architected Framework, businesses can ensure their cloud architecture is optimized for success and longevity.
AWS Think Big for Small Business Program
At the time of writing, AllCode recently entered AWS’ Think Big for Small Business Program, granting us better reach in the public sector. This article is meant to review what that means for our potential clients and how they can benefit from working with partners of the Think Big for Small Business Program.
AWS Financial Services
While the Amazon Cloud at large is meant to be flexible in how it is applied, there are a number of services that are more directly tailored to specific industries. The financial industry for example has solutions set out to help them merge their usual operations with the benefits cloud technology can provide. It has provided many companies with the capability to adapt to new regulations and further optimize their existing services.While the Amazon Cloud at large is meant to be flexible in how it is applied, there are a number of services that are more directly tailored to specific industries. The financial industry for example has solutions set out to help them merge their usual operations with the benefits cloud technology can provide. It has provided many companies with the capability to adapt to new regulations and further optimize their existing services.