Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
AWS QuickSight vs. Power BI
Business Intelligence is important to a firm in order to understand the data gathered from its various operations. Amazon does provide a service called QuickSight which is more tailored to use-by-use cases. By comparison, Microsoft has Power BI on offer with a much more universally applied pricing model but extensive customizability and modularity. Both do have a lot to offer on top of their compatibility to their respective organizations.
AWS Aurora
Among other services, Amazon also provides Aurora – a database service with a global presence that is compatible with MySQL and PostgreSQL at a mere tenth of the cost of traditional databases. True to AWS fashion, Amazon fully manages these databases helping to further reduce costs for the users and alleviate the need to dedicate resources towards maintenance. To prevent loss and damage, Aurora databases have nearly a 100% uptime with easy replication and a restoration of services in less than a minute. For newer users to AWS, immigrating data locally is incredibly easy.
AWS Certification Exam Tips
While Amazon does make acquiring certification for knowledge on their cloud services readily accessible, the process is still a large hurdle to overcome. The exams are incredibly tough and do have a B and above requirement in order to pass. Fortunately, there are plenty of resources both official and unofficial to help potential new experts to prepare. Everyone is better off knowing what resources they have to prepare for such a tremendous hurdle.