Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
AWS Marketplace
Having access to third-party software is helpful for offloading time that would have otherwise been dedicated towards building something from the ground up that’s already been built before. While it’s definitely someone else’s work, meaning that anything new will have to be built to accommodate its design, it leaves resources and time to be dedicated towards other endeavors. This is why AWS has its own Marketplace for the distribution of third-party software for its users to have access to.
AWS Jumpstart Program
Do you have a startup that’s looking to build a mobile application or SaaS Platform on Amazon Web Services? Are you thinking about using AWS Services for Analytics, IOT, Machine Learning, Containers or Non-Relational Database? If the answer to both of these questions is yes then work with AllCode. We’re an AWS Consulting Partner who specializes in building out these types of applications. More importantly, AllCode is one of the select few partners that is a member of the AWS Jumpstart Program.
AWS Partner Service Tiers
This is a status to indicate an organization has proven technical expertise that is directly compatible with AWS tools. It’s a great way to give an organization added value and there are plenty of advantages from advancing through the tiers, from funding to additional resources to funding and additional materials for marketing. The jump from one tier to another is dependent on how many certified individuals are in the organization and their relative experience working with Amazon Services.