Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Multi-channel support for primary communication channels, including, SMS, Email, and Voice.
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
AWS Amplify
At its core, AWS Amplify is a suite of purpose-built tools and capabilities meant to make building full-stack applications on AWS a breeze for front-end web and mobile developers. Using Amplify’s web and mobile app backends, you can quickly and efficiently create a complete application with both front-end user interfaces and back-end systems. With just a few lines of code, you can seamlessly connect your web and mobile apps to new and existing AWS resources.
With no knowledge of cloud computing, you may more quickly get your items to market and expand your company. In order to construct a complete application, encompassing front-end user interfaces and back-end systems, you must utilize a visual programming language like Java or C++. You can link your web and mobile apps to new and current AWS resources with just a few lines of code. Within minutes, static websites, single-page web applications, and server-side rendered applications can all be built and hosted. By combining AWS AppSync and AWS Amplify, you can build a scalable and secure cloud-powered web and mobile application. The process starts with creating an AWS AppSync API, defining the data schema, and configuring resolvers. Amplify then generates the necessary GraphQL API code, which you can easily integrate into your application.
Amazon Rekognition
Computer vision (CV) capabilities provided by Amazon Rekognition are pre-trained and programmable, making it easy to extract data and insights from images and videos. Pre-trained or configurable computer vision APIs can be swiftly integrated into your apps without the need to build machine learning (ML) models and infrastructure from scratch. Images and videos are analyzed in minutes using artificial intelligence to assist people in visual assessment tasks that would otherwise be performed manually (AI).
Amazon Redshift vs. Snowflake
Intelligent decision-making based on data is the soul of today’s successful companies. Cloud data warehouses are used by most businesses to store operational data and facilitate business intelligence and data analysis.