Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Multi-channel support for primary communication channels, including, SMS, Email, and Voice.
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
AWS CloudFormation vs. Terraform
The term “infrastructure as code” (IaC) has been popular recently, and for good reason. IaC, or software-defined infrastructure, is an IT setup where developers or operations teams continuously manage and provision the technological stack for an application via software, rather than manually configuring separate hardware devices and operating systems. As an essential part of DevOps, it attempts to boost productivity, quality, and timeliness in organizations.
AWS CloudFormation or the open-source Terraform tool is frequently the first two options that come to mind when looking for tools to implement infrastructure as code on AWS. In order to help you decide which is best for your situation, we’ll go over the differences between them.
10 AWS Security Tools to Implement in Your Environment
Amazon Web Services (AWS) scale very easily and securely with your application of choice. That’s not to say it is completely safe against intrusions. At least 70 percent of IT enterprise leaders are concerned about how secure the cloud is according to this report. As time progresses, there will be no end to those looking to exploit whatever loophole they can find in your security.
Making More with Less on AWS
Is operational efficiency the biggest undermining factor for your AWS environment? Do you need a helping hand to ensure that each cent spent goes towards maximizing production? Here at AllCode, our expertise with AWS can help you see increased savings month over month. In just the first month of use alone, you can expect to see as much as 10% saved on your AWS bill.