Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
What is Tiered Pricing for Software as a Service?
Tiered Pricing is a method used by many companies with subscription models. SaaS companies typically offer tiered pricing plans with different services and benefits at each price point with typically increasing benefits the more a customer pays. Striking a balance between what good rates are and the price can be difficult at times.
The Most Popular Cloud Cost Optimization Tools
Cloud environments and their pricing models can be difficult to control. Cloud computing does not offer the best visibility and it is easy to lose track of which price control factors are having an impact on your budget. Having the right tools can help put value to parts of an environment and provide guides on how to better bring budgetary issues back under control.
The Difference Between Amazon RDS and Aurora
AWS does incorporate several database services that offer high performance and great functionality. However, customers do find the difference between Amazon Relational Database Service and Amazon Aurora. Both services do provide similar functions, but do cover their own use cases.