Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
Revolutionizing Customer Support with Amazon Q
In the fast-paced world of customer support, where every interaction can make or break a customer relationship, the integration of advanced technologies is no longer a luxury but a necessity. Amazon Connect, the cloud-based contact center service by Amazon Web Services (AWS), has been at the forefront of this evolution. Regardless of if the user is a seasoned developer familiar with AWS or if they are new to the Amazon Cloud, Amazon Connect with Amazon Q is a powerful tool that brings real-time, generative AI-powered agent assistance to the forefront.
Best Practices for Scalable IoT Dashboards on AWS
AWS provides ample ways to integrate its services into a number of functions. Even outside of application development, the Amazon Cloud sees a wide range of use, such as a platform for the Internet of Things (IoT). It is still doable, but a precarious process to manage without careful planning and execution.
Online Advertising with Artificial Intelligence
The landscape of online advertising has undergone a profound transformation in recent years, thanks to the integration of Artificial Intelligence. One of the key factors driving this change is the emphasis on personalization. This technology will only continue to serve a crucial role in personalization strategies for elevating digital marketing efforts.