Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
AWS Virtual Private Cloud
If whatever is being launched on AWS needs to be private, the Virtual Private Cloud (VPC) provides enough functionality for such a task. It grants full control over the virtual network environment from resource allocation to security and is simple to start up. There are options for choosing the IP range, creating subnets, and configuring route tables. The only connections to this network are completely user-defined.
What to Do When AWS Goes Offline?
Amazon’s services are not completely iron-clad and applications built on the platform are still vulnerable to the occasional hiccup. When it does happen, there is a degree of shared responsibility between AWS and the developers of the web applications. All services are designed with redundancies in mind and much of the physical infrastructure does come with backup databases and availability zones to help cover for any instances that go down or are brought down for maintenance. Though data loss is mitigated, it is still advisable to prepare for the next incident.
5 Types of Cybersecurity You Will Need
Cybercrime is a perpetually evolving threat that demands the most out of companies’ ability to adapt in turn. There are a variety of threats present that can damage a company in a variety of ways from siphoning critical information off to unwanted third parties to damaging company equipment or putting information behind a paywall. Even for those who aren’t security specialists, having a basic grasp of these concepts is important to have.