A practitioner’s guide to Scenario 1 of the Claude Certified Architect exam — agentic loops, MCP tool design, escalation logic, and the tradeoffs that separate production systems from demos.
Dolan Cleary
I am a recent graduate from the University of Wisconsin - Stout and am now working with AllCode as a web technician. Currently working within the marketing department.
Posts and articles by Dolan Cleary
Building an AI-Powered Communication Hub
Your customers reach out through SMS. Through email. Through WhatsApp. Through web chat.
Your team responds through… spreadsheets? Disconnected inboxes? Maybe a CRM that sort of ties things together?
Meanwhile, each channel has its own queue, its own response time, its own tribal knowledge about how to handle common questions. Customer context gets lost between channels. Response quality varies wildly depending on who’s working.
There’s a better way. Amazon Bedrock—combined with AWS End User Messaging and SES—enables enterprises to build unified communication hubs where AI handles routine inquiries across every channel, escalates complex issues to humans, and maintains full context throughout the customer journey.
Automating Email Triage with Generative AI
Your team processes hundreds—maybe thousands—of emails per day. Each one needs to be read, understood, categorized, and routed to the right person.
That’s a lot of human brainpower spent on triage.
What if AI could handle that categorization in seconds? What if urgent emails automatically escalated, routine inquiries queued for batch processing, and spam silently filtered—all without human intervention?
AWS Introduces 224 New AWS Competency Partners
AWS welcomes 224 new certified partners in AI, cloud ops, security & more. Discover specialized expertise across industries. Partner with the best.
Cloud Migration Checklist : Steps for Successful Migrations
Cloud Migration Checklist : Steps for Successful MigrationsIn the digital age, companies must migrate to the cloud to improve scalability, operational efficiency, and resilience. Migrating to AWS can transform IT operations and improve market responsiveness for medium...
3 Ways Gen AI and AWS can Enhance Your Business
Amazon is on the cutting edge of new technologies. They have been increasingly experimenting with AI and learning algorithms, culminating in their most recent breakthroughs in Generative AI. Developers and technology enthusiasts have access to their innovations through the tools available on AWS.
Top 10 Cloud Management Software Platforms
The cloud can help reorganize how software is managed and ease the burdens of budgeting and efficiency. Cloud management software helps envision that.
Business Owner’s Guide to DevOps Essentials
As a business owner, it’s essential to maximize workplace efficiency. DevOps is a methodology that unites various departments to achieve business goals swiftly. Maintaining a DevOps loop is essential for the health and upkeep of deployed applications.
How Gen AI Can Enhance the Finance Industry
Generative AI redefines how we view many mandatory but tedious tasks. It can be applied to not only content generation, but also application development. Here are some examples of how the finance industry can make use of it.
Retrieval-Augmented Generation for Newbies
Clients frequently approach us with AI projects. This typically leads to discussions about the idiosyncrasies of Large Language Models (LLM), prompt engineering, parameter-efficient fine-tuning, and reinforcement learning from human feedback. Usually, the conversation leads to Retrieval-Augmented Generation.