Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
Which AWS Certification Should You Get?
Amazon Web Services cloud technology is a continuously growing field with plenty of opportunities on offer. While the inner workings of the cloud is not knowledge that can be easily picked up and utilized, the AWS cloud is not completely esoteric either. Amazon provides several different avenues for becoming certified in how to work with AWS with study material and exams to pursue as a means of further expanding potential business opportunities.
AWS Free Tier
Understandably, making the jump to the AWS cloud is not an easy investment to evaluate, especially from the perspective of a startup. Fortunately, AWS is generous enough to provide some hands-on experience with its various tools and utilities free of charge for either a short period of time or indefinitely depending on the service type. Here’s a rundown of everything you can expect from AWS’ Free Tier.
AWS Beginner Guide
AWS (Amazon Web Services) is the current largest provider in Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) for everything from databases to extra computing power. It provides solutions for whatever problems are brought by clients and it allows for ease of scalability so that users will only pay for what they need and use; especially during times of expected lower traffic.