In the fast-paced world of customer support, where every interaction can make or break a customer relationship, the integration of advanced technologies is no longer a luxury but a necessity. Amazon Connect, the cloud-based contact center service by Amazon Web Services (AWS), has been at the forefront of this evolution. Regardless of if the user is a seasoned developer familiar with AWS or if they are new to the Amazon Cloud, Amazon Connect with Amazon Q is a powerful tool that brings real-time, generative AI-powered agent assistance to the forefront.
Dolan Cleary
Posts and articles by Dolan Cleary
Best Practices for Scalable IoT Dashboards on AWS
AWS provides ample ways to integrate its services into a number of functions. Even outside of application development, the Amazon Cloud sees a wide range of use, such as a platform for the Internet of Things (IoT). It is still doable, but a precarious process to manage without careful planning and execution.
Online Advertising with Artificial Intelligence
The landscape of online advertising has undergone a profound transformation in recent years, thanks to the integration of Artificial Intelligence. One of the key factors driving this change is the emphasis on personalization. This technology will only continue to serve a crucial role in personalization strategies for elevating digital marketing efforts.
Navigating AWS Complexity
Amazon’s Web Services is a very complex platform. Streamlining and optimizing production workflows can be challenging for inexperienced users. However, the benefit of learning grants options for better efficiency, reliability, security, and cost-effectiveness for operations run on AWS.
While complexity can be difficult to navigate, it’s not impossible. With the right level of expertise, AWS complexity can be navigated with ease.
Generative AI and its Applications
Generative AI has become increasingly popular within the last few years because of how it redefines content creation. With user input, it can automatically put out media that corresponds with and imitates what is provided to it. Despite the novelty of this technology and the potential security or ethical concerns, it’s a technology that shows promise.
What is Amazon Managed Grafana?
Grafana stands out as a widely embraced open-source analytics and visualization platform, celebrated for its versatility in handling diverse data sources and delivering compelling dashboards and graphs. Renowned for its user-friendly interface, Grafana simplifies the process of data interpretation and enhances the overall experience by providing interactive visualizations.
AWS and re:Invent 2023
There are plenty of AWS enthusiasts around the world such as ourselves with ideas on how to apply the Cloud in new and innovative ways. It’s a keynote where these enthusiasts come together, network, and share innovations and new methodologies with the public. Even for people less familiar with AWS, it is a great place to get first-hand experience with the platform either unguided or with professional help to see what opportunities the platform has.
AI Tools for Developers
Artificial intelligence (AI) is transforming the way we create and use software. AI can help developers build apps faster, smarter, and more efficiently by automating tasks, generating code, debugging errors, and improving performance. In this blog post, we will explore some of the AI tools and frameworks that enable developers to create and deploy AI models and applications with ease.
What is DevOps and How Developers Benefit
DevOps is a composition of best practices, principles, and company cultural concepts that are tailored to improve coordination in either development or IT teams in an organization. These standards help to streamline and automate the delivery cycle and allow teams to deploy applications sooner. In the case of arising issues, teams can respond faster and develop fixes sooner.
AWS Migration Acceleration Program
The AWS Migration Acceleration Program is offered to help organizations migrate existing applications and workloads to the Amazon Cloud more efficiently. This includes tools, resources, and guidance about the best practices for migration and how to facilitate changes properly without disrupting business operations.