Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
AWS QuickSight vs. Tableau
Data Analytics is increasingly important for evaluating company performance and adjusting for continuous improvement and avoiding recreating mistakes. As such, there are plenty of platforms on the market for making the analysis process to make this easier. Though Amazon’s offering might seem to be the go-to for any and all solutions, there are still other options present on the market for anyone who has data analysis needs.
Dell APEX Cloud vs. DigitalOcean
Cloud services are numerous in type and functionality, leaving potential users with no shortage of choice as to what cloud service they wish to use and why. While not as widely known or capable of some of the same potential as their bigger competitors, Dell and DigitalOcean have their own offerings for cloud computing. Despite their more niche use and more fitting application for much smaller users, keep in mind that the likes of AWS and Google Cloud will just be more flexible and likely more capable in the long-run.
Adobe Creative Cloud vs. Dropbox
Web application development isn’t necessarily the only applicability of the cloud. There is plenty of demand for using the cloud as storage and workplace utilities rather than as a platform to build. While neither Adobe nor Dropbox have a particularly large share in the cloud market, they have still carved out their niche among content creators – such as photographers and 3D artists – with some potential for office spaces. Having the ability to easily share files with coworkers wherever they are located is incredibly important.