Contact Center Development
Benefits of a contact center
Seamless
Track all requests across departments in one view and increase efficiency.
Global
Easily onboard workers and configure numbers specific to key customer regions.
Scalability
Hook up unlimited agents, tweak the system, and implement new features with ease.
Contact center solutions
We’ve built several contact center solutions for a wide array of use cases. If you don’t see the solution you’re looking for below, ask us—chances are we were the contact center development team that worked on it.
Dashboard
Unified view in which customer requests appear, records are kept, and tasks are created.
Omnichannel
Chatbot widget
Website chatbot widget with automated responses designed to resolve customer issues quickly.
Call management
Effectively manage calls with streamlined routing, recordings, and call queues.
According to statistics ran by Twilio, 41% of customers claimed that they would stop doing business with a company if they didn’t like the service.
Amazon Connect
Twilio Flex
AllCode has designed contact center solutions that aggregate these multiple digital channels to connect seamlessly into custom support centers using Twilio and Twilio Flex.
Why work with us?
Expertise
Our professionals have been working with Amazon RDS since the beginning and are keen on best practices that will save you time and money.
Flexible
AllCode provides Nearshore, Offshore, and Hybrid delivery models so that you can scale your business with the adequate skills and resources right when you need it.
Transparent
We provide dedicated project managers that will work directly with your team to ensure that you’re aware of what’s going on every step of the way.
Contact center success story
We are the contact center development group that built a platform for ConsejoSano. This project involved several innovative solutions, such as delivering inbound IVR per customer with the ability to transfer the call to agents leveraging a proprietary Agent Desktop.
Drove our product to fruition
“AllCode’s team drove the product design, architecture, management, and implementation of a multi-channel enterprise solution to increase patient engagement for Care providers. The solution was bilingual, allowed well-care appointments to be scheduled leveraging our Twillio partnership. The solution included a detailed patient follow up flow starting with appointment reminders and proactive scheduling.”
COO,Consejo Sano
Our latest insights
Sharing information-rich resources for businesses and technology enthusiasts
with the latest industry advancements.
Benefits of Cloud Computing
There are significant benefits an organization can experience from moving many of their operations to the cloud from cut costs to avoiding the loss of data. Despite the increasing number of organizations looking to adopt cloud computing into their business operations and what can be accomplished, only a handful of companies have adopted the technology even after over a decade’s existence. With time, this is something that we aim to gradually rectify.
IBM Cloud vs. Oracle
The Cloud is largely dominated by Amazon, Microsoft, and Google at the time of writing with Alibaba still far off but looking to make gains in the near future. That being said, even tech giants like Oracle and IBM have mostly fallen by the wayside compared to their purported contemporaries in the race to produce cloud solutions. Not that these options will outright harm an organization’s ability in the cloud, but there are some risk factors that are worth considering.
Microsoft Azure vs. Alibaba Cloud
Microsoft and Google may be some of the biggest names struggling to overtake Amazon’s dominance of the cloud service market, but they aren’t the only names. Since 2009, Alibaba has had its own cloud computing platform with ventures into ecommerce data mining and processing and currently stands as the fifth largest company in artificial intelligence development. For now, we’ll be comparing Alibaba with some of its more immediate competition to put things into proper perspective.