A call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers.
We put this WebRTC Proposal together for a call center client that was looking for an alternative to Twilio. 2. Application Flow 2.1 Agent navigates to Company Web Server to bring up the WebRTC page The WebRTC page contains SIP.js or sipML5. Both are open source. We...
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