Simply put, a client is the one who wants professional support/service from the company. Whereas, a customer refers to a person who purchases products or services from the company. Allcode helps our Clients get the customers they are looking for.
Automating customer interactions provide their own sets of challenges. Historically, it has been a rigid and artificial process. Gen AI can understand customers and apply data towards interaction, changing how customers are brought in and maintained could be more flexible and advanced.
Know Your Customer, referred to as ‘KYC’, is the process of knowing and identifying your customers. This is an integral piece of launching a token sale for Cryptocurrencies because of the regulations in certain countries like the United States, China, Korea and so on....
Here is the second part of our blog series on building a successful healthcare application for web or mobile. This post focuses on utilizing ‘user-centered design’ methodologies to enhance the usability and usefulness of your app. But firstly, what is...
This blog was originally written in 2016 and has been updated frequently. So you’re dreaming big dreams for 2020 - maybe you want to start a blog, set-up an ecommerce site for your handmade throw cushions, or finally create that cooking app that you always wish...
With over 2 million apps currently available between Apple’s App Store, Google Play Store and Windows Marketplace it’s an understatement to say that it can be hard to get your app noticed in the crowd. And while there are a number of marketing techniques which can...
We are seeing issues bridging Twilio calls between the customer and agent with IVR, whisper, wait music, and call recording. Scenario: We have clients calling in. They enter an id to the Twilio based IVR. We play wait music. We call the agent. When the agent picks up...
We attended FBF8 2014 yesterday. The highlights were 1. The Facebook Login mechanism is changing. What is the Facebook Login mechanism? When you have a Facebook App on your desktop browser in certain situations you will be prompted to login with Facebook at which...