We are seeing issues bridging Twilio calls between the customer and agent with IVR, whisper, wait music, and call recording. Scenario: We have clients calling in. They enter an id to the Twilio based IVR. We play wait music. We call the agent. When the agent picks up...
Simply put, a client is the one who wants professional support/service from the company. Whereas, a customer refers to a person who purchases products or services from the company. Allcode helps our Clients get the customers they are looking for.