Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs.
We put this WebRTC Proposal together for a call center client that was looking for an alternative to Twilio. 2. Application Flow 2.1 Agent navigates to Company Web Server to bring up the WebRTC page The WebRTC page contains SIP.js or sipML5. Both are open source. We...
Back in the day, we did a VoIP Strategic Review for a Company that got acquired by Vonage.1. Executive Summary Joel Garcia of AllCode met with the Head of Network Design, of Company (Company) on July 30th and 31st to review Company’s VoIP architecture and 3rd party...
The Potential of Telehealth Software Solutions Since COVID-19 altered our way of life, telehealth has become a byword for efficient, safe, indispensable interactions between providers and patients, today and into the future. Augmenting traditional medical...
We are seeing issues bridging Twilio calls between the customer and agent with IVR, whisper, wait music, and call recording. Scenario: We have clients calling in. They enter an id to the Twilio based IVR. We play wait music. We call the agent. When the agent picks up...